At Vicuña Expeditions, we are committed to offering authentic, safe, and memorable travel experiences. Before confirming your reservation, we ask that you carefully read the following Terms and Conditions that govern the services contracted with our agency.
All prices are expressed in US dollars (USD). Rates may be subject to changes due to variations in taxes, fees, or exchange rates. To confirm your reservation, a deposit of 50% of the total amount is required, payable through the payment methods authorized by the agency. The remaining balance must be paid at least 15 days before the start of the trip.
Unless expressly stated, the following are not included:
It is the passenger’s sole responsibility to carry valid documentation required by immigration and health authorities. Vicuña Expeditions is not responsible for denial of entry or exit from a country due to incorrect or incomplete documents.
We recommend purchasing travel insurance that covers events such as cancellations, medical emergencies, accidents, or lost luggage. Additionally, consulting a doctor before traveling and complying with current health recommendations at the destination is advised.
Baggage is the traveler’s sole responsibility. The agency assumes no responsibility for loss, damage, or misplacement during transport or stay.
Hotel ratings are based on the official category of the country. If for operational reasons or force majeure it becomes necessary to change accommodations, Vicuña Expeditions will provide a property of equal or higher category at no additional cost. Expenses arising from delays or changes beyond the agency’s control (flights, weather, roadblocks, etc.) will be borne by the client.
Cancellations must be requested in writing via email. Once the request is received, Vicuña Expeditions will confirm the cancellation and apply the following penalties:
These conditions apply because many services — such as airline tickets, trains, entrance fees, and hotel reservations — are non-refundable and must be prepaid.
By booking any service with Vicuña Expeditions, the client fully accepts these Terms and Conditions, as well as the agency’s cancellation and liability policies.
Issued tickets are personal and non-transferable. Date or itinerary changes will be subject to the airline’s conditions and may incur additional charges. Vicuña Expeditions acts solely as an intermediary and is not responsible for cancellations, delays, lost luggage, or accidents during the flight.
Important: For certain domestic routes, such as Nazca Lines flights, a 100% “No Show” penalty applies if not canceled at least 7 days in advance.
Permits for the Inca Trail (2 or 4 days) are non-refundable and non-transferable according to Ministry of Culture regulations. Once purchased, no date changes or participant substitutions are allowed.
Vicuña Expeditions reserves the right to modify itineraries or services for technical, operational, or force majeure reasons, always guaranteeing alternatives of equal or superior quality. Such modifications do not entitle clients to financial compensation.
If the client voluntarily interrupts the trip or makes personal changes not contemplated in the program, no refunds will be made. In case of unforeseen events (strikes, weather, road closures), the agency may restructure the itinerary in coordination with the passenger.
It is the client’s responsibility to report any issues during the trip to the agency or relevant provider, and to respect booking policies, schedules, and use of contracted services.
Vicuña Expeditions guarantees the proper provision of contracted services, according to the confirmed program and applicable tourism laws. However, it is not responsible for events beyond its control or force majeure that may alter the normal course of the trip.
By confirming a reservation with Vicuña Expeditions, the client declares to have read, understood, and fully accepted these Terms and Conditions. The agency will not accept claims based on ignorance of this information.
+51 968 163 793
+51 968 163 793
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